Terms and Conditions
All bookings are subject to the following terms and conditions.
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Luxury Apartments Liverpool accepts the following payment methods:
(i) All major credit and debit cards via our secure online PayPal system (subject to a 3.75% surcharge)
(ii) Cheque (Outstanding balance to be received by us 28 days prior to your visit).
(iii) Bank transfer (bank account details available on request with outstanding balance to be received by us 28 days prior to your visit.
(iv) Cash on arrival, with 25% deposit already paid.
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To make a booking either book online or contact Luxury Apartments Liverpool via email at info@luxuryapartmentsliverpool.co.uk or by telephone where a sales advisor will take the hirer’s relevant details.
Bookings are not confirmed until the payment of a 25% deposit is received by Luxury Apartments Liverpool. Payment in full must be received by Luxury Apartments Liverpool at least 14 days prior to your arrival. |
Alterations to a booking :
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Luxury Apartments Liverpool will attempt to comply with guests requirements’ in the event that they wish to alter the details of their booking. This will be strictly subject to availability. Please contact us at the earliest opportunity if any amendments are required.
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All cancellations must be confirmed in writing to ikellylal@blueyonder.co.uk Full refunds will be made for cancellations received in writing more than 28 days prior to arrival.
A cancellation fee equivalent to the 25% deposit will be charged for cancellations received between 28 and 14 days prior to arrival. Any refund of accommodation charges for cancellations received less than 14 days prior to arrival is made subject to the apartment being re-let.
Failure to pay in accordance with the agreed terms of payment may result in the
cancellation of your booking. No refunds will be made for non-arrivals or for
cancellations received on the day of arrival.
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Apartments are usually available for occupation from 13:00 hours on the day of arrival and must be vacated by 11:00 hours on the day of departure. Guests are sometimes offered optional Late Checkout service (please contact us for more details).
Early check-in may be available if required, please contact us to discuss. Guests will be met on arrival by a representative of Luxury Apartments Liverpool, shown around the apartment and informed of the procedures for emergency evacuation and the return of the keys and security fob.
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Luxury Apartments Liverpool operates in a residential area with strict rules on noise and nuisance. Guests are expected to behave in a reasonable manner and to allow neighbours to peacefully enjoy their apartments and the surrounding environment particularly, but not limited to, noise after 11pm which is strictly not tolerated. This includes noise and nuisance both in the apartments and also in the public areas of the apartment block including the lift area, reception, courtyard and walkways.
Luxury Apartments Liverpool have a 24hour 'nuisance reporting' process in place with neighbours and the on-site security personnel. We reserve the right to cancel the stay of the whole party with immediate effect (and without refund) if a guest’s behaviour is causing any sort of nuisance, noise or disruption to neighbours. Any guests who cause complaints from neighbours will be barred from any future booking with ourselves and other hotels that we are linked with. |
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The number of people permitted to occupy each apartment is limited to the number of Berths. No additional guests are to be allowed into the apartment without informing us.
Luxury Apartments Liverpool reserves the right to cancel your stay of the whole party with immediate effect, and without refund, if anyone is found in breach of this policy and will be barred from any future booking with ourselves.
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Luxury Apartments Liverpool will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or if we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include, but not be limited to, events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
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Luxury Apartments Liverpool expects the apartments to be left in a reasonable state on departure. Except for normal wear and tear, guests will be responsible for making good any damages to the apartment and its contents which have occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests.
In the event of any breakages, theft, damage or extra cleaning required after the guest vacates, Luxury Apartments Liverpool will notify the hirer by e-mail within one week of the guest’s departure, providing a detailed breakdown of the issues and the cost of rectifying them. Photographic evidence will be provided where possible.
Luxury Apartments Liverpool will issue the guest with one set of keys and one security fob, however, if the issued keys and security fob are not returned on departure a charge of £40 will be made to the hirer. The hirer will be required to submit their credit card details as security for potential additional charges. No charges will be made without prior notification to the hirer in writing.
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All rates quoted are based on the rates prevailing at the time a booking is confirmed. Once a booking has been made Luxury Apartments Liverpool will not change the rate unless an alteration is made to the booking by the hirer and rates have changed in the interim period.
Rates may vary as a result of currency exchange movements where applicable between UK and overseas locations.
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Insurance and Liability :
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Luxury Apartments Liverpool cannot be held responsible in any way for the loss of, or damage to, guests’ personal belongings at the apartments. Nor can we be held liable for the acts or defaults caused by third parties.
You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance.
Nothing in these terms and conditions seeks to exclude liability for death and personal injury or any other liability not excludable under the laws of England and Wales.
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Feedback and Complaints :
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Luxury Apartments Liverpool welcomes feedback from its guests if you are not completely satisfied with the service offered, please email us on ikellylal@blueyonder.co.uk . If there is an issue that requires resolving during your stay, call us on 07939938483 or 0151 285 9152.
We will acknowledge
emailed complaints within five working days, advising you of who is dealing with your concerns and will endeavour to address these. Please feel free to email positive feedback to the above address also.
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Luxury Apartments Liverpool cannot be held responsible for failure of or interruption to services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another property or the surrounding area.
Clean towels and bed linen will be provided for each guest at the start of each stay. For stays of 7 days or longer, all bed linen and towels will be changed once a week, as a minimum.
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Where the apartment benefits from an Internet connection Luxury Apartments Liverpool does not assume any responsibility for any damage to your computer, the data contained on it, or the security of any data transmitted over the Internet. It is the sole responsibility of guests to protect their computers from viruses, loss of data and/or unauthorised access.
Luxury Apartments Liverpool does not guarantee the Internet service at the apartments and cannot be held accountable for any loss of connection. If a loss of connection does occur, we will endeavour to bring about a reconnection as quickly as possible.
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The hirer will be informed of any items left in the apartment by us and arrangements will be made to return these at the hirers cost.
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Please note that the Luxury Apartments Liverpool website has links to other websites which may be accessed through our site. However, we are not responsible for the data policies, content or security of any linked web sites.
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Luxury Apartments Liverpool will not share customers’ details with any other party whatsoever.
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A confirmed booking indicates acceptance of these terms and conditions by the hirer.
All apartments are let as serviced apartments and on the basis that no rights of
tenancy are created. If this contract is with an individual person (as opposed to a
Company) then by entering into this contract the person is declaring that the
apartment is not his/her primary place of residence.
Should guests be in breach of these terms and conditions, we reserve the right to cancel your booking. In the case of nuisance and noise complaints, guests will be required to leave the apartment with immediate effect regardless of the time of day or night.
These terms and conditions shall be governed by and construed in accordance with the laws of England.
The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these terms and conditions and any matter arising
from them. |
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Luxury Apartments Liverpool,
Westminster Chambers,
1Crosshall Street
Liverpool.
L1 6DQ
0151 285 9152 / 07939938483 |
